The Glow Hideaway – Terms & Conditions
Acceptance of Terms
By booking or receiving services at The Glow Hideaway, clients agree to our policies, designed to ensure a safe, professional, and high-quality experience for everyone.
Appointments & Cancellations
Appointments must be scheduled in advance. We kindly request at least 24 hours notice for cancellations or rescheduling. Late arrivals may result in a shortened session or forfeited treatment, and no-shows will be charged the full service price.
Payment & Pricing
Full payment is due at the time of service unless otherwise arranged. All services are non-refundable. Payments are final upon completion of the service or purchase. We accept cash, debit, credit cards, and gift cards. Gift cards are non-refundable, cannot be exchanged for cash, and must be redeemed in full at the time of service. Prices are subject to change without notice.
Health & Safety
Clients are required to disclose all medical conditions, allergies, medications, skin sensitivities, or recent cosmetic procedures prior to treatment. Services may be declined or modified for safety reasons. Certain treatments may be contraindicated for pregnancy, specific health conditions, or medications. Accurate disclosure is the client’s responsibility.
Results & Expectations
Results vary based on individual skin type, lifestyle, health, and adherence to aftercare instructions. The Glow Hideaway does not guarantee specific outcomes. Follow-up treatments may be recommended for optimal results. Clients are responsible for following post-treatment care instructions; failure to do so may affect results.
Liability Waiver
By receiving services, clients release The Glow Hideaway and its staff from liability arising from allergic reactions, skin irritation, injuries, or unsatisfactory results caused by undisclosed conditions, failure to follow instructions, or factors beyond the technician’s control.
Personal Property
The Glow Hideaway is not responsible for personal belongings brought into the salon.
Privacy & Confidentiality
All client information, including contact details and treatment history, is kept confidential and will not be shared without consent, except where legally required.
Media Consent
By receiving services, clients consent to the use of photos or videos for marketing purposes unless otherwise requested in writing.
Policy Updates
The Glow Hideaway reserves the right to update or modify these terms at any time. Clients are responsible for reviewing the most current policies.
Governing Law
These terms are governed by the laws of Ontario, and any legal matters will be handled within this jurisdiction.